Refund policy

Our 30-day return policy means that, after receiving your item, you have 30 days to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unused and unworn, with all original tags attached and in its original packaging. You will also need the receipt or other proof of purchase.

To start a return, please contact us at sales@fairywingsexports.com. Returns must be sent to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we will provide you with a return shipping label together with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

For any questions regarding returns, you can contact us at any time at sales@fairywingsexports.com.

Damages and Issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong product. This allows us to assess the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods such as food, flowers or plants, custom-made products such as special orders or personalised items, and personal care goods such as beauty products. We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to receive the item you want is to return the item you currently have and, once the return has been accepted, place a separate order for the replacement item.

14-Day European Union Cooling-Off Period
Notwithstanding the above, if your order is delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification. As stated above, the item must be in the same condition in which you received it, unused and unworn, with all original tags attached and in its original packaging. You will also need the receipt or other proof of purchase.

Refunds
Once we have received and inspected your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or card issuer may require additional time to process and display the refund.

If more than 15 business days have passed since your return was approved, please contact us at sales@fairywingsexports.com.