Last updated: [INSERT DATE]
OVERVIEW
This website and online store are operated by Fairy Wings Exports Ltd, trading under the SALIA brand (“SALIA”, “we”, “us” or “our”).
Fairy Wings Exports Ltd provides this website, including all information, content, features, products, services and tools made available through it (the “Services”).
Our ecommerce store is powered by Shopify, which provides the online platform that enables us to offer and sell SALIA products.
By visiting our website, using our Services or purchasing products from us, you agree to these Terms and Conditions (“Terms”), together with our Privacy Policy, Shipping & Delivery Policy and Returns & Refunds Policy.
Please read these Terms carefully before using the website. If you do not agree with them, you should not use the Services or place an order.
We may update these Terms from time to time. Any revised version will be published on this page.
1. ELIGIBILITY AND USE OF THE WEBSITE
By using this website, you confirm that you have reached the legal age of majority in your country or jurisdiction of residence, or that you are otherwise legally permitted to enter into a contract with us.
You agree to use the website and our products only for lawful purposes and in accordance with all applicable laws and regulations.
You must not transmit viruses, malicious software or any code designed to interfere with the website, Shopify platform or other users.
We reserve the right to suspend or terminate access to the Services where these Terms are breached.
2. SALIA PRODUCTS
SALIA is a food product intended to be consumed in accordance with the preparation and usage instructions displayed on the product packaging and website.
Product descriptions, ingredient information, nutritional information, photographs and other content are provided as accurately as reasonably possible. However, packaging, artwork, presentation or other product details may occasionally change.
Colours and visual appearance may also differ slightly depending on the screen or device used to view the website.
Always refer to the physical product label and packaging for the most current ingredient list, nutritional information, storage instructions, best-before date and usage directions.
If you have allergies, dietary restrictions or specific medical concerns, you are responsible for reviewing the product information before consumption.
3. PRODUCT AND HEALTH INFORMATION
Information published on the SALIA website is provided for general product and informational purposes only.
Nothing on the website is intended to constitute medical advice, diagnosis or treatment, and SALIA products are not intended to replace a varied and balanced diet or professional medical advice.
Individual responses to food, beverages, minerals, electrolytes or other ingredients may vary.
If you have a medical condition, are pregnant or breastfeeding, take medication, follow a medically supervised diet or have concerns regarding sodium, mineral or electrolyte intake, you should consult an appropriate healthcare professional before using the product.
Any statements concerning ingredients, minerals, nutrition or product characteristics are subject to applicable food legislation and the final approved product specifications.
4. ORDERS
When you place an order through our website, you are making an offer to purchase the products contained in your order.
We reserve the right to accept or reject any order at our discretion, including where:
- a product is unavailable;
- payment cannot be authorised;
- pricing or product information contains an error;
- we suspect fraud or unauthorised activity;
- delivery to the requested destination is unavailable;
- an order appears to be intended for unauthorised resale or commercial distribution.
Your order is considered accepted once we confirm acceptance and/or dispatch the products.
Please check all order details carefully before submitting your purchase.
5. PRICES AND PAYMENT
Prices displayed on the website may be changed at any time without prior notice.
The price charged will normally be the price displayed at checkout at the time the order is submitted.
Taxes, delivery fees, customs charges or import costs may be included or excluded depending on the destination and the information displayed at checkout.
You agree to provide accurate and complete billing and payment information.
All payments are subject to authorisation by the relevant payment provider.
We reserve the right to correct pricing errors and cancel orders affected by an obvious pricing or technical mistake.
6. SHIPPING AND DELIVERY
Orders are processed and delivered in accordance with our Shipping & Delivery Policy.
Delivery dates and timeframes are estimates and are not guaranteed.
We are not responsible for delays caused by couriers, customs authorities, weather conditions, public holidays, transportation disruptions or other circumstances outside our reasonable control.
International availability may vary by destination.
Where customs duties or import taxes apply, the responsibility for such charges will be determined by the terms displayed at checkout and our Shipping & Delivery Policy.
7. RETURNS AND REFUNDS
Returns, exchanges and refunds are governed by our Returns & Refunds Policy.
Because SALIA is a food product, certain products may not be eligible for return once opened, used, damaged after delivery or otherwise rendered unsuitable for resale, except where required by applicable consumer law.
Nothing in these Terms limits any mandatory statutory consumer rights that apply to you.
8. ACCURACY OF INFORMATION
We aim to ensure that all information available through the website is accurate and current.
However, the website may occasionally contain typographical errors, inaccuracies or omissions relating to:
- product descriptions;
- ingredients;
- nutritional information;
- pricing;
- promotions;
- availability;
- shipping costs;
- delivery times.
We reserve the right to correct errors, update information or cancel affected orders where necessary.
9. CHANGES TO PRODUCTS, PRICES AND SERVICES
We may modify, update, discontinue or replace any product, service, feature or content at any time.
We may also limit the quantity of products available to individual customers, geographic areas or jurisdictions.
We are not liable solely because a product, promotion, website feature or service becomes unavailable or is modified.
10. INTELLECTUAL PROPERTY
All content available through the SALIA website, including but not limited to:
- the SALIA name and branding;
- DRINK THE SEA branding;
- logos;
- packaging designs;
- product photographs;
- videos;
- text;
- graphics;
- artwork;
- website design;
- illustrations;
- advertising materials;
is owned by or licensed to Fairy Wings Exports Ltd and is protected by applicable intellectual property laws.
You may access the website for personal, non-commercial purposes only.
You may not reproduce, copy, distribute, modify, publish, sell, commercially exploit or create derivative works from our content without prior written permission.
11. THIRD-PARTY SERVICES AND LINKS
Our Services may contain links to or integrations with third-party websites, platforms or services.
These may include payment providers, delivery companies, analytics providers, social media platforms and other external services.
We are not responsible for the content, availability, security or practices of third-party websites.
Any use of a third-party service is subject to that provider's own terms and policies.
12. SHOPIFY
Our online store is hosted and powered by Shopify.
Shopify provides the ecommerce infrastructure used to deliver our Services, but purchases made through the SALIA store are transactions between you and Fairy Wings Exports Ltd.
Shopify may process certain personal and technical information in accordance with its own privacy and service terms.
13. CUSTOMER REVIEWS, FEEDBACK AND CONTENT
If you submit reviews, photographs, suggestions, ideas, comments or other content to us (“User Content”), you confirm that you have the right to provide that content.
Unless otherwise prohibited by law, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish and display such content for purposes including operating, improving and marketing SALIA.
You must not submit content that is unlawful, defamatory, misleading, abusive, obscene, infringing or otherwise inappropriate.
We reserve the right to remove content where reasonably necessary.
14. PRIVACY
The collection and processing of personal information through the Services are governed by our Privacy Policy.
By using our Services, you acknowledge that personal information may be processed by Fairy Wings Exports Ltd, Shopify and authorised service providers as described in that policy.
15. PROHIBITED USES
You must not use our website or Services:
- for unlawful or fraudulent purposes;
- to infringe intellectual property rights;
- to transmit malicious software;
- to collect personal information about others without authority;
- to impersonate another person or organisation;
- to submit false or misleading information;
- to interfere with website security;
- to scrape, crawl or extract website data in an unauthorised manner;
- to attempt to bypass technical restrictions;
- to engage in activity that could damage SALIA, Shopify, our service providers or other users.
We may restrict or terminate access where prohibited conduct occurs.
16. DISCLAIMER OF WARRANTIES
To the maximum extent permitted by applicable law, the website and Services are provided on an “as available” basis.
We do not guarantee that the website will always operate without interruption, delay, technical error or security incident.
We do not guarantee that the Services will always meet every customer's individual expectations.
Nothing in this section excludes warranties or consumer protections that cannot legally be excluded.
17. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Fairy Wings Exports Ltd, its directors, employees, affiliates, contractors, suppliers and service providers will not be liable for indirect, incidental, special or consequential losses arising from use of the website or Services.
This may include loss of revenue, profits, data, business opportunities or similar economic losses.
Our liability will not be excluded or restricted where doing so would be unlawful, including liability that cannot legally be excluded under applicable consumer protection law.
Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where such limitation is prohibited by law.
18. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Fairy Wings Exports Ltd, its affiliates, directors, employees, contractors and service providers from claims, liabilities, damages or reasonable costs arising from:
- your breach of these Terms;
- your unlawful use of the Services;
- your violation of applicable law;
- your infringement of third-party rights.
19. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be limited or removed only to the minimum extent necessary.
The remaining provisions will continue in full force and effect.
20. TERMINATION
You may stop using our Services at any time.
We may suspend or terminate access to the Services where we reasonably believe these Terms have been breached, unlawful activity has occurred, or continued access creates a security or legal risk.
Any obligations that by their nature should continue after termination will remain effective.
21. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping & Delivery Policy, Returns & Refunds Policy and any other policies expressly incorporated into them, constitute the agreement governing your use of the SALIA website and online store.
If any part of these Terms conflicts with mandatory consumer rights applicable in your jurisdiction, those statutory rights will prevail.
22. GOVERNING LAW AND JURISDICTION
These Terms and any contractual relationship between you and Fairy Wings Exports Ltd will be governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply in your country of residence.
Nothing in these Terms removes any rights you may have to bring proceedings in your local jurisdiction where applicable law provides such a right.
23. CHANGES TO THESE TERMS
We may revise these Terms periodically to reflect changes to our products, Services, business practices or legal requirements.
The latest version will always be available on this page.
Where required by law, material changes will be communicated appropriately.
Continued use of the Services following an effective update constitutes acceptance of the revised Terms to the extent permitted by law.
24. CONTACT INFORMATION
Questions regarding these Terms and Conditions can be sent to:
Fairy Wings Exports Ltd
Trading as SALIA
16 Stirling Road
London, W3 8DJ
United Kingdom
Email: sales@fairywingsexports.com
Company Registration Number: 14508722