Last updated: [INSERT DATE]
This Shipping & Delivery Policy applies to orders placed through the SALIA online store, operated by Fairy Wings Exports Ltd.
1. Order Processing
Orders are normally prepared and dispatched within 1–2 business days after payment has been successfully confirmed.
Orders placed during weekends or public holidays will be processed on the next available business day.
| DELIVERY SERVICE | ESTIMATED DELIVERY | COST | FREE DELIVERY ABOVE |
|---|---|---|---|
| Standard Delivery | 1–3 Business Days | AED 20 | AED 300 |
Deliveries are not normally made on Sundays.
Where subscription services are available, subscription orders qualify for free delivery.
Please note that all delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to courier operations, public holidays, weather conditions, customs procedures or other circumstances outside our reasonable control.
2. International Shipping
SALIA ships to selected international destinations.
Available countries, shipping charges and estimated delivery times may vary depending on the destination and will be displayed where applicable during checkout.
Where stated at checkout, customs duties and import taxes are covered by us, allowing customers to receive their orders without additional duties being requested upon delivery.
In certain destinations, local regulations, customs procedures or import restrictions may affect delivery times or product availability.
3. Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number and shipment information.
Please allow up to 24 hours for tracking information to become active. In some cases, the tracking number will not display updates until the parcel has been collected and scanned by the courier.
If your tracking information is still unavailable after 24 hours, please contact us at:
Please include your order number in the subject line so we can assist you as quickly as possible.
4. Incorrect or Incomplete Delivery Information
Customers are responsible for providing complete and accurate shipping information at checkout.
Please contact us as soon as possible if you notice an error in your delivery address. Once an order has been dispatched, we may not be able to modify the delivery details.
Additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by law.
5. Delayed or Lost Shipments
If your order appears to be significantly delayed, please contact us so that we can investigate the shipment with the relevant courier.
A shipment will only be considered lost once confirmed as such by the courier or delivery provider.
Where appropriate, we will arrange a replacement or refund in accordance with applicable consumer law and our Returns & Refunds Policy.
6. Damaged Deliveries
If your SALIA order arrives damaged, please contact us as soon as possible and provide your order number together with photographs of the damaged parcel and products.
We will review the issue and provide the appropriate solution in accordance with our Returns & Refunds Policy.
7. Contact Us
For questions regarding shipping, delivery or tracking, please contact:
Fairy Wings Exports Ltd
Trading as SALIA
Email: sales@fairywingsexports.com
Registered Office: [INSERT REGISTERED BUSINESS ADDRESS]
Company Registration Number: 14508722