Last updated: [INSERT DATE]
At SALIA, operated by Fairy Wings Exports Ltd, we want any issue with an order to be resolved quickly and fairly.
Because SALIA is a food product, opened or consumed products cannot normally be returned for resale. However, refunds or replacements may still be available in the situations described below.
Damaged Orders
If your order reaches you damaged, please contact us within 30 days of delivery.
Send us:
- your order number;
- a brief description of the issue;
- photos or video showing the damage, where possible.
Once reviewed, we may offer a replacement or refund, depending on the circumstances.
In most cases, damaged products will not need to be returned unless we specifically ask you to do so.
First Order Satisfaction
If SALIA is not right for you and it is your first purchase from us, please contact us within 30 days of receiving your order.
Provide your order number and briefly explain the reason for your request. Where eligible, we may issue a refund for your first order under our customer satisfaction policy.
This guarantee applies only to a customer's first qualifying order unless otherwise stated.
Incorrect or Defective Products
If you receive the wrong product, an incomplete order, or a product that appears defective, please contact us as soon as possible.
We may ask for photographs, batch information or other details so that we can investigate the issue properly.
After reviewing the case, we may provide a replacement, refund or another appropriate solution.
Refund Processing
When a refund is approved, it will normally be returned to the original payment method used for the purchase.
Processing times may vary depending on your bank, card issuer or payment provider.
Shipping costs may or may not be refundable depending on the reason for the refund and the applicable circumstances.
When Refunds May Not Apply
Refunds may be refused where:
- the request falls outside the applicable refund period;
- the product has been damaged through improper storage or misuse after delivery;
- the issue results from failure to follow the product's storage or usage instructions;
- there is insufficient information to verify the claim;
- there is evidence of abuse or fraudulent use of the refund policy.
Nothing in this policy affects any mandatory consumer rights available under applicable law.
Need Help?
If your situation is not covered above, contact us and we will review it individually.
Please email:
Include your order number and a short explanation of the issue so we can assist you efficiently.
Fairy Wings Exports Ltd
Trading as SALIA